Healthcare customer stories
Mayo Clinic
The SPARC innovation program opened in June 2004 to identify, develop, and measure innovative processes for healthcare delivery through real-time experimentation in a clinical setting. Sponsored by Mayo Clinic's Department of Medicine and developed by Mayo, IDEO, Hammel, Green and Abrahamson, Inc. (HGA), and Steelcase.
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Coffee Memorial Blood Center One
600 Units of Blood. That's what Coffee memorial Blood Center must collect every week to help meet the needs of 30 different healthcare facilities in the Texas and Oklahoma panhandles. But that mission was getting harder to accomplish in a too-small facility without enough space to accommodate the center's full staff. Meanwhile, the need for life-saving blood and its components showed no sign of letting up.
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Metro Health Hospital
Building a new hospital from the ground up is a rare opportunity for healthcare designers and planners. Most hospital projects are additions, renovations, or interior configurations.
A new hospital offers the opportunity to leverage insights for any healthcare space, new or renovated. From ways to make space part of the healing process, to finding innovative furnishings and employing design strategies for sustainability, the new Metro Health Hospital that opened for the first time in September, 2007 offers plenty of inspiration.
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Saint Thomas Hospital
When Ben Pethe, Director of Facilities Management at Saint Thomas Hospital, learned about a new overhead speech privacy system - Confidante - he decided to test it in a limited area. Approximately four months after the installation the hospital's post-stay Press Ganey survey of 57 patients on the issue of "noise in and around the room" showed statistically significant promise. "The results were dramatic - a 33% increase in patient satisfaction," said Pethe. "In this setting, for that kind of money, if you can improve patient satisfaction, that's a good return," he added.
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Sidney Hillman Health Center
This is a story about one exam room. In one healthcare clinic. And how an "extreme makeover" for that room may have implications for exam rooms in clinics around the country. The improvements in the room are simple yet innovative. The results are clearly impressive. It's now easier for patients to learn and understand more about their health and the care they receive. The room also offers better support for the healthcare provider. Overall it's a better healing environment for everyone involved.
And it all started with a challenge.
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Silver Cross Hospital
Running a hospital is always a case of extreme multitasking. You have to simultaneously provide top flight medical care 24/7, meet ever-increasing patient demands, work to recruit and retain professional staff, follow intricate regulatory and legal requirements, keep up with a knowledge and technology base that changes faster than practically any other business, plus deal with the pressures of competition, cost containment, and third party oversight of everything you do.
The Emergency Department (ED) puts an exclamation point on those challenges. Unpredictable, intense, sometimes chaotic, EDs are unique workplaces. It requires careful planning for an ED to operate at the highest level. When it was time to expand and improve the ED at Silver Cross Hospital, a 300-bed acute care facility in Joliet, IL, an hour south of Chicago, the administration turned to a team of healthcare experts, including Silver Cross staff, independent architects and designers, and Nurture by Steelcase, to develop a premier ED.
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