Travel & Leisure 

Travel & Leisure customer stories 

Callaway Golf

Ely Callaway announced to the world that Callaway Golf would create a new division to launch its first golf ball in the year 2000. The problem? At the time, this startup division had no people, no building, no furniture, no technology. Nothing.

The new space needed to foster communication among yet-to-be-hired employees. An open floor plan ensured spontaneous collaboration and team accessibility. But infinite flexibility was also vital. One minute a team would need open space, the next minute, privacy

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Royal Caribbean 

In most corporate hierarchies, call center staff rank low and turnover is sky-high. Yet at Royal Caribbean Cruises Ltd. (RCL), these employees maintain essential relationships with travel agents, who are the hubs of RCL’s distribution system.

When RCL decided to build a new call center in Springfield/Eugene, Oregon, the company knew it would have to attract and retain a multi-generational workforce. It set out to design the facility to help accomplish that mission by expressing the excitement of RCL Culture and declaring to these employees that their work was highly valued